• Are your front-line staff trained to deliver the service your customers expect?
• Is your team recognising and maximising all revenue opportunities?
• Are your managers overseeing and directing the front-line team as they should?

Training is one of the most important investments that any business will make, yet many companies work with the dangerous mindset that it’s merely a nice-to-have. Investing in training is fundamental for ongoing and future success.

We first founded JETT to create a training system that provides China’s new generation of service staff with the skills they need to work and grow with confidence. Since 2004 we’ve trained thousands of customer-facing front-line staff and our clients recognise our material, our trainers and our results as the best in China.

Training Methodology

Our training methodology is interactive and hands-on. The trainees are expected to get involved and are encouraged to show initiative with guidance and coaching from our trainer. In this way they learn through understanding. To engage every trainee in the learning process we make strong use of practical examples and role-play scenarios, teaching them the value of taking an active role in the training.

Our Training Programmes

We have developed our JETT training material with a focus on the unique demands of our clients in China. Our training is delivered as intensively as required, and all of our trainers have relevant industry experience. Our programmes cover three areas:

1. Service, Sales & Soft Skills training
   Under our Observe2Serve and Sell2Excel brands, these training sessions cover fundamental service principles including Upselling, Handling Complaints, Etiquette and Non-Verbal Communication & Body Language. The material can be delivered in Chinese or English and is covered during half-day or full-day sessions which can be standalone or part of a larger Programme.
2. Leadership & Management training
   Created for Managers of customer-facing teams our Lead2Succeed modules cover topics including Leadership, Professionalism, Learning & Growth, Communication, Responsibility & Accountability, Personal Development and Time Management. These courses improve both the productivity of the individual trainee and are designed so these same trainees can transfer their new skills onwards to those they manage.
3. Job-specific language training
   Our job-specific English courses focus on the vocabulary and customer service language your staff need to communicate with non-Chinese speaking customers. Our trainers are all native English speakers with relevant industry experience, and we train front-line staff from retail, retail banking, hospitality / hotel, F&B / restaurant, property management, spa, tourism, automotive and airline companies.
   Since 2004 we have developed all of our own content around the specific needs of customer-facing staff in China. Our material is trained under our well-known trade-marked brands which include Meet2Sweet, Bell2Farewell, Greet2Receipt, Welcome2Home and Top2Toe.