Service is a true differentiating factor and for any business it’s critical that your people are delivering a perfect customer experience


JETT is the leading brand in China delivering research, consulting and training programmes for the ongoing development of service industry, retail and hospitality professionals.

Established in Shanghai in 2004, our mission is to instil confidence and inspire leadership in the new generation of service professionals across China and Hong Kong – ensuring they are delivering the perfect customer experience every time.

We are a two-times shortlisted finalist at the British Business Awards and our client list speaks for itself.

Our products / services include customer experience consulting, mystery shopping, customer service training and customer engagement research.

We are British and Chinese owned, and our mixed international and Chinese team is run out of our office in central Shanghai – with access to the whole of China, Hong Kong, Macau and Taiwan.

Please find out more: